Refund policy

ALL SALES ARE FINAL. We do not accept refunds unless product was damaged during arrival. ( Photo proof is required for damaged goods. ) Please be sure to double-check your address before purchasing. We are not responsible for lost packages due to incorrect address. Once product has been sent for delivery we are not responsible for lost or stolen packages.

If your package is lost, please file a claim with USPS here - https://www.usps.com/help/claims.htm 

If your package is lost, please file a claim with USPS here - File a Claim | UPS - United States

Our address is - Black Seed Baby 4021 Emerald Lane, Unite E, Bowie, MD 20716  you will need this to file a claim.

No Refunds will be given if order is still “In transit” to its destination.

The shipping carrier we use is USPS or UPS. To receive updates on where buyer order is, or when it will arrive, buyer must contact USPS and provide the carrier with their tracking number. We will not do that on behalf of the customer. Once product ships, all questions on shipping information should be directed to USPS or UPS customer service.

International shipping takes about 7-15 business days to arrive.

International orders are responsible for paying their own customs fee. If customer decides not to pay their Country’s customs fee no refund will be provided.

DISCLAIMER - All products listed on our site are intended for entertainment & informational purposes only. Customers use at own risk. Black Seed Baby is not liable for any adverse effects from using our products.